How to have a difficult conversation [poster]
A series of excellent pieces of advice from Hayley Lewis for the before, during and after of difficult conversations
How to make a sandwich [talk]
Dan North's advice on offer effective feedback from 'porpoise' feedback to offering a 'leading edge'
Can your employees really speak freely? [article]
Practical advice for improving feedback loops within heirarchies
Thanks for the feedback: The science and art of receiving feedback well [book]
Douglas Stone and Sheila Heen help you get the most out feedback
Criticism and ineffective feedback [article]
Kate Heddleston on the value of helping people understand how to improve rather than telling them what they are doing wrong
Recommended books, articles, talks and podcasts about giving and receiving feedback.