- Talking with someone you don’t trust
Charles Feltman breaks down trust into four domains. Trust that they 1. care about you, 2. are sincere, 3. are reliable and 4. are competent. - Language of business
Mike Fisher's reminder that everyone speaks finance at a leadership level and so you will benefit from learning this language too - (Re)Building trust & confidence as a CTO
Jamie Smith Webb's powerful story includes many valuable lessons for building trust and confidence - What I think about when I edit
Eva Parish's excellent guidance on improving your writing - Make every word matter
"Good communication is, as Stephen Robles noted, direct, clear, and concise. Direct in that everyone understands who is being addressed. Clear in that everyone understands what is being said. Concise in that no words are wasted in saying it." — Des Traynor - The Rands Test
The Rands Test is a simple test to help you think about the health of communication in your company, - How to communicate when trust is low (without digging yourself into a deeper hole)
Charity Majors offers really essential practical advice for building trust - I-We-It: A framework to have one conversation at a time
Allison Schultz's excellent guidance spotting when you are stuck in conversations and changing the level of the conversation to get unstuck - Internal comms for executives
Will Larson shares four practices for improving your internal comms. - Getting along with difficult coworkers
Amy Gallo offers excellent advice on the Women At Work podcast - Writing Is Magic
Marc Booker on the power of writing to clarify your own thoughts and communicate them with others. - Get straight to the point
James Stanier's advice on making it easier for people to understand what you want is just perfect - “Never Split The Difference” - Book Review
Key take aways about negotiation from the excellent book "Never Split The Difference" - Tell a story that’s easy to understand (presentation tip)
Jonathan Kahn's guidance on communicating with simple and clear stories - Active Listening Guide: how it works, examples, get started
Jonathan Kahn gives a very practical demonstration of how active listening works and it's power - How to present to executives
Will Larson provides good practical advice for getting more out of your presentations - W.A.I.T. – Why Am I Talking?
Instead of unconsciously talking, take a moment before you choose your words and ask yourself: W.A.I.T. — Why Am I Talking? - How to ask good questions
Julia Evans's advice is really practical - Untangling Communication
Dale H. Emery shares a tool for analysing communication to help you understand the ways that it might go wrong and how you might improve - Doing weeknotes
Giles Turnbull shares what weeknotes are, how weeknotes work, and how to start writing weeknotes of your own
Recommended links about communication
Recommended books, articles, sites, talks and podcasts about communication.